Nice to see you here, my name is Diego and I want to be your next Technical Costumer Support Specialist.

 

Wow, that was a really inspiring video.

After reading the job description and watching it several times, I am happy to say that I’ve decided that we are an amazing match for each other.

 

A bit about me

I was born and live in Montevideo, Uruguay, a lovely small country you may have heard of. I have a degree in business and marketing and, more importantly, I believe I have the characteristics, goals, and experience that you are looking for. 

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I am passionate about helping people, solving problems, the web, and technology in general. I know this to be true since I’ve tested it for almost seven years working in both the Support and Support Engineering teams at Pipedrive CRM. Joining a startup and splitting my time between Tallinn and Montevideo was a challenging but very rewarding adventure.

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Before that, I was a Digital Marketing and Social Media Manager so writing has always been at the core of my work. The intersection of humanities and technology has always been the most interesting place for me and where I know I can thrive.

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Having a balanced life is very important to me, so in my spare time I focus on practicing sports like squash, running, jiu-jitsu, and football. I also enjoy reading a lot (I’m a big fan of sci-fi and history) and spending time with my friends and family.

 

Cultural fit

I share your view that the culture and values are the bedrock of a company and the most important things to consider when applying for a position. I found myself nodding in agreement while reading and watching all your content related to this, so I’m very excited about the opportunity to be part of it. I’m certainly on the nerdy-introvert side in the personality spectrum so I was happy to hear you speak positively about it.

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I particularly liked that your values not only resonated with me individually, but are also coherently connected in a way that generates a positive feedback loop focused on making long-term success inevitable.

 

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Product fit

It’s inspiring to see that, since 2002, you’ve been successfully helping people improve their careers by democratizing access to world-class design education. I fully agree that it is not hyperbole to say that this improves the quality of life for humankind. 

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After doing a deep dive into all things IxDF (blog, videos, social media, literature, etc.) I was genuinely impressed. It’s always a breath of fresh air to see companies like yours flourish, and I would be thrilled to join the team and be a part of the movement. I’ve been a fan and user of online education platforms for a long time (Coursera, Codecademy, Udemy, etc.), and it’s clear to me that you’re the best in your field.

 

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Job fit

I can confidently say that I love doing this type of work in a company that cares deeply about its product (and sees support as part of it), culture, values, and its people. Your job description is clear, comprehensive, and very well written, which makes it easy for me to envision what the future could look like on this path. The combination of all these elements leads me to believe that this particular role is exactly what I’m looking for.

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